Shipping policy
Glowing Hands Studio
Thank you for shopping with Glowing Hands Studio. We carefully pack your candles to help them arrive safely.
Delivery area
We currently deliver to addresses within the United Kingdom. Available delivery options and charges are shown at checkout before you pay.
Order processing
Please allow 1–2 business days for us to prepare and dispatch your order.
Processing time is separate from delivery time. Business days are Monday to Friday, excluding bank holidays.
If an item requires a longer preparation time, this will be stated on its product page. If an unexpected delay affects your order, we will contact you using the details provided at checkout.
UK delivery options
Standard delivery: £4.99 Estimated delivery time: 3–5 business days after dispatch.
Express delivery: £6.99 Estimated delivery time: 1–2 business days after dispatch.
Express delivery does not shorten the time needed to prepare your order. Delivery times are estimates, not guaranteed arrival dates.
Free delivery and promotions
Where a free-delivery offer applies, eligibility and any discount-code requirements will be shown in the offer. Your final delivery charge will be displayed at checkout before payment.
Dispatch confirmation
You will receive a dispatch notification when your order has been sent. Tracking information will be included where available.
Delivery details
Please check that your delivery address is complete and correct before placing your order. If you notice an error, email info@glowinghands.co.uk as soon as possible. We will try to help, but address changes may not be possible once an order has been dispatched.
Delayed or missing orders
If your order has not arrived within the estimated delivery period, contact info@glowinghands.co.uk with your order number.
We will investigate with the delivery carrier and work with you to resolve the issue. We remain responsible for your order until it is delivered to you or someone you have nominated to receive it, unless you independently arrange a carrier that we have not offered.
Damaged deliveries
If your candles arrive damaged, please contact us as soon as you discover the damage. Include your order number and photographs of the item and packaging if possible.
Please retain the packaging while we investigate. We will arrange an appropriate solution in accordance with your consumer rights and our Refund and Returns Policy.
Returns
For information about cancellations, returns and refunds, please see our Refund and Returns Policy.
Contact
Email: info@glowinghands.co.uk Phone: +44 7577 956461
Nothing in this policy affects your statutory rights.